HCI Support lets you find the information you need of known bugs, "how-to" documents, white papers, system requirements, and common error messages for our software.

If you need additional support to resolve an issue, please email us at pdssupport@hciterminator.com and include what version of software you are using.

Frequently Asked Questions

Where do I find what version of HCi PDS I am using?
Click on "Program" on the menu bar and select "About.." with your left mouse button. The version is the second line with build. The latest version is currently at R1.4 (Build 68232).

When should I upgrade?
If you are at a older version of the software make sure you save all your quotes in PDF format before upgrading. The HCi PDS software has several new features that the old version files do not include the information to be able to successfully open the files. All installation keys are compatible with new releases.

What do I do when I am getting a message that my key is not valid?
Email the following group to get a PDS Activiation/Authorization Code enabled or recreated. pdscodes@hciterminator.com Make sure to include full name, company, and email address when emailing.

Can I download this software to try it?
Yes, HCi PDS is available to download to the public but a activiation/authorization code is required to open it. It can take up to 1 business day to process your activation code request. HCi reserves the right to approve registration of the software as needed. Email pdscodes@hciterminator.com and make sure to include full name, company, and email address when emailing.

Who uses the HCi PDS software?
Engineers, Architechs, Plumbers, Installers, Sales Representives, Wholesalers

When I click on the Help nothing happens, why?
Your default browser is not set to Internet Explorer.